A conceptual framework of service quality in healthcare: Perspectives of Indian patients and their attendants

Author： Padma Panchapakesan   Rajendran Chandrasekharan   Sai L. Prakash  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-5771

Source： Benchmarking: An International Journal, Vol.16, Iss.2, 2009-04, pp. : 157-191

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