Key performance indicators in the Kenyan hospitality industry: a managerial perspective

Author: Wadongo Billy   Odhuno Edwin   Kambona Oscar   Othuon Lucas  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-5771

Source: Benchmarking: An International Journal, Vol.17, Iss.6, 2010-10, pp. : 858-875

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Abstract