The development of a benchmarking and performance improvement resource

By Welch Steve   Mann Robin  

Benchmarking: An International Journal, Vol. 8, Iss. 5, 2001-11 ,pp. : 431-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA

By Meyer Anton   Chase Richard   Roth Aleda   Voss Chris   Sperl Klaus-Ulrich   Menor Larry   Blackmon Kate  

International Journal of Service Industry Management, Vol. 10, Iss. 4, 1999-04 ,pp. : 369-379

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An international study of quality improvement approach and firm performance

By Adam Everett E   Corbett Lawrence M   Flores Benito E   Harrison Norma J   Lee T.S.   Rho Boo-Ho   Ribera Jaime   Samson Danny   Westbrook Roy  

International Journal of Operations & Production Management, Vol. 17, Iss. 9, 1997-09 ,pp. : 842-873

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Employment Service benchmarking study: Internal vacancy filling

By Parker Nick  

Benchmarking: An International Journal, Vol. 5, Iss. 3, 1998-03 ,pp. : 200-224

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A case study on measuring the performance of a network of service providers for an international airline

By Ho Keith T.K.   Lee Ka Wing   Chung Walter W.C.  

International Journal of Value Chain Management, Vol. 1, Iss. 4, 2007-09 ,pp. : 344-361

Inderscience Publishers

Access to resources Recommend Favorite