An exploratory study of implementation of customer relationship management strategy

By Osarenkhoe Aihie   Bennani Az-Eddine  

Business Process Management Journal, Vol. 13, Iss. 1, 2007-02 ,pp. : 139-164

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Mobile customer relationship management: underlying issues and challenges

By Sinisalo Jaakko   Salo Jari   Karjaluoto Heikki   Leppäniemi Matti  

Business Process Management Journal, Vol. 13, Iss. 6, 2007-11 ,pp. : 771-787

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An exploratory study of the sales-production relationship and customer satisfaction

By Parente D.H.   Pegels C Carl   Suresh Nallan  

International Journal of Operations & Production Management, Vol. 22, Iss. 9, 2002-09 ,pp. : 997-1013

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Data mining research for customer relationship management systems: a framework and analysis

By Sharma Sarika   Goyal D.P.   Mittal R.K.  

International Journal of Business Information Systems, Vol. 3, Iss. 5, 2008-06 ,pp. : 549-565

Inderscience Publishers

Access to resources Recommend Favorite

A benchmarking analysis of customer relationship management for international tourist hotels

By Lee Li-Yueh   Kao Ya-Hui   Nugroho Budhi Handoyo  

International Journal of Management and Enterprise Development, Vol. 6, Iss. 3, 2009-03 ,pp. : 357-375

Inderscience Publishers

Access to resources Recommend Favorite