Author: Cappelli Claudia Santoro Flávia Maria Leite Julio Cesar Sampaio do Prado Batista Thais Medeiros Ana Luisa Romeiro Clarissa S.C.
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-7154
Source: Business Process Management Journal, Vol.16, Iss.4, 2010-01, pp. : 662-687
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