How to avoid customers leaving: the case of the Estonian telecommunication industry

Author: Kuusik Andres   Varblane Urmas  

Publisher: Emerald Group Publishing Ltd

ISSN: 1746-5265

Source: Baltic Journal of Management, Vol.4, Iss.1, 2009-01, pp. : 66-79

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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Abstract