Total quality management: key concepts

Author: Anjard Ronald P  

Publisher: Emerald Group Publishing Ltd

ISSN: 0043-8022

Source: Work Study, Vol.47, Iss.7, 1998-12, pp. : 238-247

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Abstract

Total quality management (TQM) has been suggested as a means of coping with turbulent change. The strong and simple central focus allows an internal war to be waged on complacency that prepares an organisation for strong external competition. However, a desire to introduce and practise TQM is not sufficient for success. Highlights the main features of a TQM programme, and the critical success factors. In particular, stresses the importance of matching words with actions - completely and continually. This is vital since a failing TQM programme cannot be resurrected.