Quality improvement in governmental services: The role of change pressure exerted by the “market”

Author: Edvardsson Bo   Enquist Bo  

Publisher: Emerald Group Publishing Ltd

ISSN: 0954-478X

Source: The TQM Magazine, Vol.18, Iss.1, 2006-01, pp. : 7-21

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract