Author： Dale B.G. Boaden R.J. Wilcox M McQuater R.E.
Publisher： Emerald Group Publishing Ltd
ISSN： 0954-478X
Source： The TQM Magazine, Vol.9, Iss.5, 1997-05, pp. : 372-380
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Abstract
From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five-part categorization of internal/external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites.
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