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International Journal of Business Environment, Vol. 4, Iss. 1, 2011-04 ,pp. : 92-105

Inderscience Publishers

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Business process flexibility through the exploration of stimuli

By Narasipuram Murali Mohan   Regev Gil   Kumar Kuldeep   Wegmann Alain  

International Journal of Business Process Integration and Management, Vol. 3, Iss. 1, 2008-07 ,pp. : 36-46

Inderscience Publishers

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Benchmarking JIT: An analysis of JIT implementations in the manufacturing service and public sectors

By Yasin Mahmoud M   Wafa Marwan   Small Michael H  

Benchmarking: An International Journal, Vol. 11, Iss. 1, 2004-01 ,pp. : 74-92

Emerald Group Publishing Ltd

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Strategies and measurement for workforce flexibility: an application of functional flexibility in a service setting

By Riley Michael   Lockwood Andrew  

International Journal of Operations & Production Management, Vol. 17, Iss. 4, 1997-04 ,pp. : 413-419

Emerald Group Publishing Ltd

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An exploration of managerial issues in call centres

By Armistead Colin   Kiely Julia   Hole Linda   Prescott Jean  

Managing Service Quality, Vol. 12, Iss. 4, 2002-07 ,pp. : 246-256

Emerald Group Publishing Ltd

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