A social network-based organizational model for improving knowledge management in supply chains

Author： Capó-Vicedo Josep Mula Josefa Capó Jordi

ISSN： 1359-8546

Source： Supply Chain Management: An International Journal, Vol.16, Iss.5, 2011-08, pp. : 379-388

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Abstract

Purpose ‐ This paper aims to provide a social network-based model for improving knowledge management in multi-level supply chains formed by small and medium-sized enterprises (SMEs). Design/methodology/approach ‐ This approach uses social network analysis techniques to propose and represent a knowledge network for supply chains. Also, an empirical experience from an exploratory case study in the construction sector is presented. Findings ‐ This proposal improves the establishment of inter-organizational relationships into networks to exchange the knowledge among the companies along the supply chain and create specific knowledge by promoting confidence and motivation. Originality/value ‐ This proposed model is useful for academics and practitioners in supply chain management to gain a better understanding of knowledge management processes, particularly for the supply chains formed by SMEs.