Author： Wickramasinghe Vathsala Kumara Saman
Publisher： Emerald Group Publishing Ltd
ISSN： 1753-8297
Source： Strategic Outsourcing: An International Journal, Vol.3, Iss.1, 2010-01, pp. : 20-32
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Abstract
Purpose ‐ The purpose of this paper is to explore work-related attitudes of information technology (IT) enabled business process outsourcing (ITES-BPO) employees. Design/methodology/approach ‐ There are 25 firms operating in Sri Lanka that fall into the category of ITES-BPO; a random sample of 117 employees from these 25 firms responded to the survey. Findings ‐ The findings suggest that tenure has a significant effect on task autonomy and marital status has a significant effect on working hours. Originality/value ‐ A research exploring work-related attitudes of ITES-BPO employees towards their work and work environment, in a South Asian country that is considered as active and promising destination for such services, could provide practitioners with key information that could enable them to make informed managerial decisions.
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