Delighting customers of management education in India: a student perspective, part II

By Sahney Sangeeta  

The TQM Journal, Vol. 23, Iss. 5, 2011-08 ,pp. : 531-548

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Internal Customers Need Delighting To

By Temple Ron E   Droege Robert W  

Managing Service Quality, Vol. 4, Iss. 1, 1994-01 ,pp. : 14-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A student's perspective of service quality in education

By Cook Michael J.  

Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. : 120-125

Routledge Ltd

Access to resources Recommend Favorite

Service quality in education: a student perspective

By Joseph Mathew   Joseph Beatriz  

Quality Assurance in Education, Vol. 5, Iss. 1, 1997-01 ,pp. : 15-21

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Delighting Customers: The Ten-step Approach to Building a Customer-driven Organization

By Donovan Peter   Samler Timothy  

Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. : 38-43

Emerald Group Publishing Ltd

Access to resources Recommend Favorite