Evaluating service quality in universities: a service department perspective

By Smith Gareth   Smith Alison   Clarke Alison  

Quality Assurance in Education, Vol. 15, Iss. 3, 2007-07 ,pp. : 334-351

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality assessment and service process reengineering

By Eto Hajime  

International Journal of Services Technology and Management, Vol. 2, Iss. 3-4, 2003-07 ,pp. : 326-346

Inderscience Publishers

Access to resources Recommend Favorite

Modelling and evaluating service quality measurement using neural networks

By Behara Ravi S.   Fisher Warren W.   Lemmink Jos G.A.M.  

International Journal of Operations & Production Management, Vol. 22, Iss. 10, 2002-10 ,pp. : 1162-1185

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Evaluating the service quality of local businesses as an experiential learning project

By Gabriel T.J.  

International Journal of Information and Operations Management Education, Vol. 4, Iss. 1, 2011-01 ,pp. : 60-68

Inderscience Publishers

Access to resources Recommend Favorite

Customer participation in the service process: a model and research propositions

By Uzkurt Cevahir  

International Journal of Services and Operations Management, Vol. 6, Iss. 1, 2009-11 ,pp. : 17-37

Inderscience Publishers

Access to resources Recommend Favorite