Evaluating service quality in universities: a service department perspective

Author： Smith Gareth   Smith Alison   Clarke Alison  

Publisher： Emerald Group Publishing Ltd

ISSN： 0968-4883

Source： Quality Assurance in Education, Vol.15, Iss.3, 2007-07, pp. : 334-351

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Student satisfaction and quality of service in Italian universities

By Petruzzellis Luca   D'Uggento Angela Maria   Romanazzi Salvatore  

Managing Service Quality, Vol. 16, Iss. 4, 2006-07 ,pp. : 349-364

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A student's perspective of service quality in education

By Cook Michael J.  

Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. : 120-125

Routledge Ltd

Access to resources Recommend Favorite

Service quality and productivity: A synergistic perspective

By Parasuraman A.  

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 6-9

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality in education: a student perspective

By Joseph Mathew   Joseph Beatriz  

Quality Assurance in Education, Vol. 5, Iss. 1, 1997-01 ,pp. : 15-21

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Diploma research process: evaluating the service quality

By Mathenge Edward Kariuki   Kamau Alice Wangui   Kariuki Jane Mwihaki   Munga Jane Wanjiru  

The TQM Journal, Vol. 25, Iss. 5, 2013-08 ,pp. : 547-556

Emerald Group Publishing Ltd

Access to resources Recommend Favorite