Using LSS to improve the efficiency and quality of a refund process in a logistics center

Author： Lee Kuo-liang   Tai Cheng-Ting   Sheen Gwo-Ji  

Publisher： Emerald Group Publishing Ltd

ISSN： 2040-4166

Source： International Journal of Lean Six Sigma, Vol.4, Iss.4, 2013-11, pp. : 409-424

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