Rethinking Satisfaction Surveys: Time to Next Complaint

Author: Alemi Farrokh   Hurd Patrick  

Publisher: Joint Commission Resources

ISSN: 1553-7250

Source: Joint Commission Journal on Quality and Patient Safety, Vol.35, Iss.3, 2009-03, pp. : 156-161

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract