From "user" to "customer": TQM in academic libraries?

By Wang Hong  

Library Management, Vol. 27, Iss. 9, 2006-12 ,pp. : 606-620

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Prioritizing academic library service quality indicators using fuzzy approach: Case study: libraries of Ferdowsi University

By Jamali Reza   Tooranloo Hossein Sayyadi  

Library Management, Vol. 30, Iss. 4-5, 2009-05 ,pp. : 319-333

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The dimensions that construct the evaluation of service quality in academic libraries

By Nagata Haruki   Satoh Yoshinori   Gerrard Sarah   Kytömäki Päivi  

Performance Measurement and Metrics, Vol. 5, Iss. 2, 2004-02 ,pp. : 53-65

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries

By Pedramnia S.   Modiramani P.   Ghanbarabadi V. Ghavami  

Library Management, Vol. 33, Iss. 3, 2012-02 ,pp. : 159-167

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

IT competencies in academic libraries: the Malaysian experience

By Bakar Ahmad Bakeri Abu  

Library Review, Vol. 54, Iss. 4, 2005-05 ,pp. : 267-277

Emerald Group Publishing Ltd

Access to resources Recommend Favorite