Customers First: Using Process Improvement to Improve Service Quality and Efficiency
Author： Larson Catherine A
Publisher： Emerald Group Publishing Ltd
ISSN： 0090-7324
Source： Reference Services Review, Vol.26, Iss.1, 1998-01, pp. : 51-60
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
