Author： Balagué Núria
Publisher： Emerald Group Publishing Ltd
ISSN： 0143-5124
Source： Library Management, Vol.30, Iss.4-5, 2009-05, pp. : 286-294
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Purpose ‐ The purpose of the paper is to describe the main features of a university library quality management system, focusing specially on internal auditing. Design/methodology/approach ‐ Adopting a case study approach, the paper attempts to show how auditing is a useful information management tool to improve library services. Findings ‐ Internal auditing helps to consolidate the culture of quality and promote appropriate ethics and values. Research limitations/implications ‐ The paper is based on a study case and the professional experience of the author. Practical implications ‐ A view on a consolidated library's quality management system is presented in the paper. Originality/value ‐ The paper provides ideas on how a library approaches an internal audit.
Related content
Access to resources
Recommend
Evaluating the quality of library portals
Library Review, Vol. 54, Iss. 6, 2005-06 ,pp. :