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International Journal of Operations & Production Management, Vol. 22, Iss. 8, 2002-08 ,pp. : 824-842

Emerald Group Publishing Ltd

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Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach - a case study of Mauritius

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Managing Service Quality, Vol. 14, Iss. 5, 2004-05 ,pp. : 350-364

Emerald Group Publishing Ltd

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Improving operations performance in a small company: a case study

By Gunasekaran A   Forker L   Kobu B  

International Journal of Operations & Production Management, Vol. 20, Iss. 3, 2000-03 ,pp. : 316-336

Emerald Group Publishing Ltd

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Factors affecting location decisions in international operations - a Delphi study

By MacCarthy B.L.   Atthirawong W  

International Journal of Operations & Production Management, Vol. 23, Iss. 7, 2003-07 ,pp. : 794-818

Emerald Group Publishing Ltd

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Using information technology to improve downstream supply chain operations: a case study

By McLaughlin John   Motwani Jaideep   Madan Manu S   Gunasekaran A  

Business Process Management Journal, Vol. 9, Iss. 1, 2003-03 ,pp. : 69-80

Emerald Group Publishing Ltd

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