Linking servicescape to customer satisfaction: exploring the role of competitive strategy

Author： Miles Patti   Miles Grant   Cannon Alan  

Publisher： Emerald Group Publishing Ltd

ISSN： 0144-3577

Source： International Journal of Operations & Production Management, Vol.32, Iss.7, 2012-06, pp. : 772-795

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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