How to create attractive and unique customer experiences: An application of Kano's theory of attractive quality to recreational tourism

Author: Högström Claes   Rosner Marina   Gustafsson Anders  

Publisher: Emerald Group Publishing Ltd

ISSN: 0263-4503

Source: Marketing Intelligence & Planning, Vol.28, Iss.4, 2010-01, pp. : 385-402

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract