The measurement of service quality: a new P-C-P attributes model

Author: Philip George   Hazlett Shirley-Ann  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.14, Iss.3, 1997-03, pp. : 260-286

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract