Author： Madu Christian N
Publisher： Emerald Group Publishing Ltd
ISSN： 0265-671X
Source： International Journal of Quality & Reliability Management, Vol.17, Iss.9, 2000-09, pp. : 937-949
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Strategy and Leadership, Vol. 5, Iss. 6, 2000-06 ,pp. :
Access to resources
Recommend
Competing through quality in transport services
By Disney John
Managing Service Quality, Vol. 8, Iss. 2, 1998-02 ,pp. :
European Casebook on Competing Through Services: Strategy and Implementation
By Payne A.
European Management Journal, Vol. 13, Iss. 1, 1995-03 ,pp. :
Competing through co-creation: innovation at two companies
Strategy and Leadership, Vol. 38, Iss. 2, 2010-03 ,pp. :