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Inderscience Publishers

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The Behavioural Aspects of Quality Assurance: Lessons from Internal Auditing

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Improving user compliance of electronic procurement systems: an examination of the importance of internal customer service quality

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Enhancing service quality improvement strategies by integrating Kano's model with importance-performance analysis

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Importance-performance analysis: a useful tool for directing continuous quality improvement in higher education

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Quality Assurance in Education, Vol. 12, Iss. 1, 2004-02 ,pp. : 39-52

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