"Culture shocks" in inter-cultural service encounters?

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.13, Iss.4-5, 1999-04, pp. : 329-346

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The effect of intercultural sensitivity on employee performance in cross-cultural service encounters

By Sizoo Steve Plank Richard Iskat Wilfried Serrie Hendrick

Journal of Services Marketing, Vol. 19, Iss. 4, 2005-04 ,pp. : 245-255

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Intercultural service encounters: an exploratory study of customer experiences

By Barker Sunita Härtel Charmine E.J.

Cross Cultural Management, Vol. 11, Iss. 1, 2004-01 ,pp. : 3-14

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Examining the role of attribution and intercultural competence in intercultural service encounters

By Tam Jackie Sharma Piyush Kim Namwoon

Journal of Services Marketing, Vol. 28, Iss. 2, 2014-03 ,pp. : 159-170

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters

By Wu Zhan

Journal of Services Marketing, Vol. 29, Iss. 2, 2015-04 ,pp. : 93-102

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Intercultural service encounters (ICSE): an extended framework and empirical validation

By Sharma Piyush Tam Jackie L.M. Kim Namwoon

Journal of Services Marketing, Vol. 26, Iss. 7, 2012-10 ,pp. : 521-534

Emerald Group Publishing Ltd

Access to resources Recommend Favorite