![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Clow Kenneth E. James Karen E. Kranenburg Kristine E. Berry Christine T.
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.20, Iss.6, 2006-10, pp. : 404-411
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Passengers' expectations of airport service quality
Journal of Services Marketing, Vol. 21, Iss. 7, 2007-10 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Razak Mohd Rizal Abdul Chong Siong Choy Lin Binshan
International Journal of Services and Standards, Vol. 3, Iss. 1, 2006-12 ,pp. :