The relationship between employee satisfaction and customer satisfaction

ISSN： 0887-6045

Source： Journal of Services Marketing, Vol.26, Iss.5, 2012-07, pp. : 332-341

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The relationship between service quality and customer satisfaction - a factor specific approach

By Sureshchandar G.S. Rajendran Chandrasekharan Anantharaman R.N.

Journal of Services Marketing, Vol. 16, Iss. 4, 2002-07 ,pp. : 363-379

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An examination of the relationship between service quality, customer satisfaction, and store loyalty

By Sivadas Eugene Baker-Prewitt Jamie L

International Journal of Retail & Distribution Management, Vol. 28, Iss. 2, 2000-02 ,pp. : 73-82

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role of the sales employee in securing customer satisfaction

By Evanschitzky Heiner Sharma Arun Prykop Catja

European Journal of Marketing, Vol. 46, Iss. 3-4, 2012-03 ,pp. : 489-508

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The employee-customer satisfaction chain in the ECSI model

By Vilares Manuel José Coelho Pedro Simões

European Journal of Marketing, Vol. 37, Iss. 11-12, 2003-11 ,pp. : 1703-1722

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Outsourcing of customer relationship management: implications for customer satisfaction

By Graf Michael Schlegelmilch Bodo B. Mudambi Susan M. Tallman Stephen

Journal of Strategic Marketing, Vol. 21, Iss. 1, 2013-02 ,pp. : 68-81

Routledge Ltd

Access to resources Recommend Favorite