The Importance of Servicescapes in Leisure Service Settings

By Wakefield Kirk L   Blodgett Jeffrey G  

Journal of Services Marketing, Vol. 8, Iss. 3, 1994-03 ,pp. : 66-76

Emerald Group Publishing Ltd

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An investigation into the antecedents of goal congruence in retail-service settings

By Coote Leonard V   Price Evan   Ackfeldt Anna-Lena  

Journal of Services Marketing, Vol. 18, Iss. 7, 2004-07 ,pp. : 547-559

Emerald Group Publishing Ltd

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A practical perspective on the classification of service innovations

By Hsieh Jung-Kuei   Chiu Hung-Chang   Wei Chih-Ping   Yen HsiuJu Rebecca   Cheng Yu-Chun  

Journal of Services Marketing, Vol. 27, Iss. 5, 2013-07 ,pp. : 371-384

Emerald Group Publishing Ltd

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Service receivers' negative emotions in airline and hospital service settings

By Petzer Daniel J.   Meyer Christine F. De   Svari Sander   Svensson Göran  

Journal of Services Marketing, Vol. 26, Iss. 7, 2012-10 ,pp. : 484-496

Emerald Group Publishing Ltd

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Effects of music in service environments: a field study

By Herrington J Duncan  

Journal of Services Marketing, Vol. 10, Iss. 2, 1996-02 ,pp. : 26-41

Emerald Group Publishing Ltd

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