Service quality in health care setting

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International Journal of Health Care Quality Assurance, Vol. 22, Iss. 5, 2009-07 ,pp. : 471-482

Emerald Group Publishing Ltd

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Statistical measures of customer satisfaction for health care quality assurance: a case study

By Hasin M.A.A.   Seeluangsawat Roongrat   Shareef M.A.  

International Journal of Health Care Quality Assurance, Vol. 14, Iss. 1, 2001-02 ,pp. : 6-14

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The effects of demographics on determinants of perceived health-care service quality: The case of users and observers

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Improving health service quality from within: the case of United Leeds Teaching Hospitals NHS Trust

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International Journal of Health Care Quality Assurance, Vol. 8, Iss. 2, 1995-02 ,pp. : 18-20

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Quality Management Initiatives in Health Care: : Diagnostic Imaging and Quality Management Case Study

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