Service with a smile: a new perspective on internal communications

By Wallace Candy  

Handbook of Business Strategy, Vol. 5, Iss. 1, 2004-01 ,pp. : 111-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service with a smile: a new perspective on internal communications

By Wallace Candy  

Handbook of Business Strategy, Vol. 5, Iss. 1, 2004-12 ,pp. : 111-113

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Developing internal crisis communication: New roles and practices of communication professionals

By Heide Mats   Simonsson Charlotte  

Corporate Communications: An International Journal, Vol. 19, Iss. 2, 2014-04 ,pp. : 128-146

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The influence of organizational culture and internal politics on new service design and introduction

By Stuart F Ian  

International Journal of Service Industry Management, Vol. 9, Iss. 5, 1998-05 ,pp. : 469-485

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The service quality construct on a global stage

By Imrie Brian C.   Cadogan John W.   McNaughton Rod  

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 10-18

Emerald Group Publishing Ltd

Access to resources Recommend Favorite