Author： Chervonnaya Oxana
Publisher： Emerald Group Publishing Ltd
ISSN： 0956-4233
Source： International Journal of Service Industry Management, Vol.14, Iss.3, 2003-06, pp. : 347-363
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
Fading customer relationships in professional services
Managing Service Quality, Vol. 15, Iss. 2, 2005-02 ,pp. :
Customer-minded growth through services
Managing Service Quality, Vol. 13, Iss. 4, 2003-07 ,pp. :
Managing customer expectations in professional services
Managing Service Quality, Vol. 11, Iss. 3, 2001-05 ,pp. :