Content and measurement of productivity in the service sector: A conceptual analysis with an illustrative case from the insurance business

Author： Vuorinen Ismo Järvinen Raija Lehtinen Uolevi

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.9, Iss.4, 1998-04, pp. : 377-396

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