Improved service system design using Six Sigma DMAIC for a major US consumer electronics and appliance retailer

Author: Kumar Sameer   Strandlund Erika   Thomas Douglas  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-0552

Source: International Journal of Retail & Distribution Management, Vol.36, Iss.12, 2008-11, pp. : 970-994

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Abstract