Service quality and e-commerce: an exploratory analysis

Author： Cox J   Dale B.G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.11, Iss.2, 2001-04, pp. : 121-131

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Business service quality in an e-commerce environment

By Yang Ying   Humphreys Paul   McIvor Ronan  

Supply Chain Management: An International Journal, Vol. 11, Iss. 3, 2006-05 ,pp. : 195-201

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Potential risks to e-commerce development using exploratory factor analysis

By Wat F.K.T.   Ngai E.W.T.   Cheng T.C.E.  

International Journal of Services Technology and Management, Vol. 6, Iss. 1, 2005-03 ,pp. : 55-71

Inderscience Publishers

Access to resources Recommend Favorite

E-commerce quality

By Dedhia Navin S.  

Total Quality Management, Vol. 12, Iss. 3, 2001-05 ,pp. : 397-402

Routledge Ltd

Access to resources Recommend Favorite

A new model to support the personalised management of a quality e-commerce service

By Giannì Giovanni   Franceschini Fiorenzo  

International Journal of Service Industry Management, Vol. 14, Iss. 3, 2003-06 ,pp. : 331-346

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The development of an e-commerce failure mode and effects analysis

By Waterworth Alec   Eldridge Steve  

International Journal of Productivity and Quality Management, Vol. 8, Iss. 3, 2011-09 ,pp. : 247-264

Inderscience Publishers

Access to resources Recommend Favorite