Author： McAdam Rodney Canning Norman
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.11, Iss.2, 2001-04, pp. : 80-92
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Training for Quality, Vol. 4, Iss. 1, 1996-01 ,pp. :
Access to resources
Recommend
By French Steven J. Kelly Stephen J. Harrison Jennifer L.
The Journal of Management Development, Vol. 23, Iss. 8, 2004-09 ,pp. :
Experiences of ISO 9000 with small firms in building services
Facilities, Vol. 14, Iss. 10-11, 1996-10 ,pp. :