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Author: Wisniewski Mik
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.11, Iss.6, 2001-11, pp. : 380-388
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Abstract
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Assessing customer satisfaction with local authority services using SERVQUAL
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
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