Author： Hesselink Martijn Assem Frits van den
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.12, Iss.3, 2002-06, pp. : 139-145
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Training People to Deliver Service Excellence in British Airways
By Street Mike
Training for Quality, Vol. 2, Iss. 3, 1994-03 ,pp. :
Access to resources
Recommend
Training People to Deliver Service Excellence in British Airways
By Street Mike
Managing Service Quality, Vol. 4, Iss. 4, 1994-04 ,pp. :
A "scorecard" for service excellence
Measuring Business Excellence, Vol. 8, Iss. 4, 2004-12 ,pp. :
The quest for service excellence
By Wood Steve
Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. :
Service excellence in the banking industry
By Kim Seonmee Kleiner Brian H
Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. :