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Emerald Group Publishing Ltd

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Service operations management as a conceptual framework for facility management

By McLennan Peter  

Facilities, Vol. 22, Iss. 13-14, 2004-11 ,pp. : 344-348

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The relationship-service-profit chain: conceptual framework and propositions

By Herington Carmel   Johnson Lester W.  

International Journal of Services Technology and Management, Vol. 14, Iss. 2-3, 2010-08 ,pp. : 144-162

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A generic conceptual framework for a Total Information Networking System in construction

By Cheng E.W.L.   Li H.   Love P.E.D.   Irani Z.  

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A conceptual framework to help evaluate the quality of institutional performance

By Kettunen Juha  

Quality Assurance in Education, Vol. 16, Iss. 4, 2008-09 ,pp. : 322-332

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