Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction

Author： Chumpitaz Ruben Paparoidamis Nicholas G.

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.14, Iss.2-3, 2004-04, pp. : 235-248

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Maintenance of machinery: Negotiating service contracts in business-to-business marketing

By Kumar Rajesh Markeset Tore Kumar Uday

International Journal of Service Industry Management, Vol. 15, Iss. 4, 2004-04 ,pp. : 400-413

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction

By Águila-Obra Ana Rosa Del Padilla-Meléndez Antonio Al-dweeri Rami M.O.O.

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1111-1123

Routledge Ltd

Access to resources Recommend Favorite

A perspective on client productivity in business-to-business consulting services

By Jr. Claude R Martin Horne David A Chan Winnie S

International Journal of Service Industry Management, Vol. 12, Iss. 2, 2001-05 ,pp. : 137-158

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring performance attribution: The case of quality management standards adoption and business performance

By Dick Gavin P.M.

International Journal of Productivity and Performance Management, Vol. 58, Iss. 4, 2009-04 ,pp. : 311-328

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and business ethics

By Babbar Sunil

International Journal of Services and Operations Management, Vol. 1, Iss. 3, 2005-03 ,pp. : 203-219

Inderscience Publishers

Access to resources Recommend Favorite