Author： Hsieh Yi-Ching Roan Jinshyang Pant Anurag Hsieh Jung-Kuei Chen Wen-Ying Lee Monle Chiu Hung-Chang
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.22, Iss.3, 2012-05, pp. : 310-335
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