Author： Kostopoulos Giannis Gounaris Spiros Boukis Achilleas
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.22, Iss.6, 2012-11, pp. : 580-591
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Service blueprinting and BPMN: a comparison
By Milton Simon K. Johnson Lester W.
Managing Service Quality, Vol. 22, Iss. 6, 2012-11 ,pp. :
Access to resources
Recommend
Managing effectiveness and efficiency through FM blueprinting
By Coenen Christian Felten Daniel von Schmid Mirjam
Facilities, Vol. 29, Iss. 9-10, 2011-07 ,pp. :
Management Decision, Vol. 35, Iss. 9, 1997-11 ,pp. :