Delighting Customers: The Ten-step Approach to Building a Customer-driven Organization

ISSN： 0960-4529

Source： Managing Service Quality, Vol.4, Iss.6, 1994-06, pp. : 38-43

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Becoming a customer-driven organization: three key questions

By Quinn Feargal

Managing Service Quality, Vol. 6, Iss. 6, 1996-06 ,pp. : 6-11

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-driven benchmarking: A strategic approach toward a sustainable marketing performance

By Shamma Hamed Hassan Salah

Benchmarking: An International Journal, Vol. 20, Iss. 3, 2013-05 ,pp. : 377-395

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-driven manufacturing

By Berry William L Hill Terry J Klompmaker Jay E

International Journal of Operations & Production Management, Vol. 15, Iss. 3, 1995-03 ,pp. : 4-15

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-Driven Innovation

By Desouza Kevin C. Awazu Yukika Jha Sanjeev Dombrowski Caroline Papagari Sridhar Baloh Peter Kim Jeffrey Y.

Research-Technology Management, Vol. 51, Iss. 3, 2008-05 ,pp. : 35-44

Industrial Research Institute, Inc

Access to resources Recommend Favorite

Internal Customers Need Delighting To

By Temple Ron E Droege Robert W

Managing Service Quality, Vol. 4, Iss. 1, 1994-01 ,pp. : 14-17

Emerald Group Publishing Ltd

Access to resources Recommend Favorite