Measuring customer satisfaction and employee attitude at Forte Hotels

ISSN： 0960-4529

Source： Managing Service Quality, Vol.7, Iss.6, 1997-06, pp. : 290-291

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Measuring internal customer satisfaction

By Gilbert G. Ronald

Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. : 178-186

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effects of reengineering on the employee satisfaction-customer satisfaction relationship

By Burke Ronald J. Graham Jim Smith Frank

The TQM Magazine, Vol. 17, Iss. 4, 2005-08 ,pp. : 358-363

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in summer courses

By Marzo-Navarro Mercedes Pedraja-Iglesias Marta Rivera-Torres M. Pilar

Quality Assurance in Education, Vol. 13, Iss. 1, 2005-03 ,pp. : 53-65

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer satisfaction in higher education

By Aldridge Susan Rowley Jennifer

Quality Assurance in Education, Vol. 6, Iss. 4, 1998-04 ,pp. : 197-204

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring employee satisfaction in new offices - the WODI toolkit

By Maarleveld Maartje Volker Leentje Voordt Theo J.M. van der

Journal of Facilities Management, Vol. 7, Iss. 3, 2009-07 ,pp. : 181-197

Emerald Group Publishing Ltd

Access to resources Recommend Favorite