Author： Bowden Phil
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.8, Iss.4, 1998-04, pp. : 248-255
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
Managing Service Quality, Vol. 12, Iss. 6, 2002-11 ,pp. :
Customer process approach to building loyalty
By Behara R. S. Fontenot G. F. Gresham A. B.
Total Quality Management, Vol. 13, Iss. 5, 2002-08 ,pp. :
Customer loyalty and the role of relationship length
Managing Service Quality, Vol. 22, Iss. 1, 2012-01 ,pp. :
Practical teamwork for customer service
Team Performance Management, Vol. 1, Iss. 3, 1995-03 ,pp. :