Author： Dewhurst Frank Martinez-Lorente Angel R. Dale Barrie G.
Publisher： Emerald Group Publishing Ltd
ISSN： 0960-4529
Source： Managing Service Quality, Vol.9, Iss.4, 1999-08, pp. : 265-274
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Access to resources
Recommend
By Bateman Nicola Hines Peter Davidson Peter
International Journal of Productivity and Performance Management, Vol. 63, Iss. 5, 2014-06 ,pp. :
By Psychogios Alexandros G. Michalopoulos Nikos Szamosi Leslie T.
International Journal of Learning and Intellectual Capital, Vol. 5, Iss. 2, 2008-09 ,pp. :