Performance measurement tools: the Balanced Scorecard and the EFQM Excellence Model

Author: Wongrassamee S.   Simmons J.E.L.   Gardiner P.D.  

Publisher: Emerald Group Publishing Ltd

ISSN: 1368-3047

Source: Measuring Business Excellence, Vol.7, Iss.1, 2003-03, pp. : 14-29

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Abstract