The dimensions that construct the evaluation of service quality in academic libraries

Author： Nagata Haruki   Satoh Yoshinori   Gerrard Sarah   Kytömäki Päivi  

Publisher： Emerald Group Publishing Ltd

ISSN： 1467-8047

Source： Performance Measurement and Metrics, Vol.5, Iss.2, 2004-02, pp. : 53-65

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Service quality and customer satisfaction in academic libraries: Perspectives from a Malaysian university

By Kiran Kaur  

Library Review, Vol. 59, Iss. 4, 2010-01 ,pp. : 261-273

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Demonstrating quality in academic libraries

By Broady-Preston Judith   Preston Hugh  

New Library World, Vol. 100, Iss. 3, 1999-03 ,pp. : 124-129

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The strategic evaluation of academic libraries

By Kettunen Juha  

Library Hi Tech, Vol. 25, Iss. 3, 2007-09 ,pp. : 409-421

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Prioritizing academic library service quality indicators using fuzzy approach: Case study: libraries of Ferdowsi University

By Jamali Reza   Tooranloo Hossein Sayyadi  

Library Management, Vol. 30, Iss. 4-5, 2009-05 ,pp. : 319-333

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

An analysis of service quality in academic libraries using LibQUAL scale: Application oriented approach, a case study in Mashhad University of Medical Sciences (MUMS) libraries

By Pedramnia S.   Modiramani P.   Ghanbarabadi V. Ghavami  

Library Management, Vol. 33, Iss. 3, 2012-02 ,pp. : 159-167

Emerald Group Publishing Ltd

Access to resources Recommend Favorite