Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context

Author： Sahney Sangeeta   Banwet D.K.   Karunes S.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.53, Iss.6, 2004-09, pp. : 499-520

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